Shanta Physio’s Privacy Policy 

Purpose

We respect the confidentiality of our clients' personal information and take privacy seriously. The purpose of this privacy policy is to explain how and when we collect personal information, what we do with it, and your right to see or change it. It will ensure Shanta Physio complies with the requirements of the Privacy Act 2020 ("Privacy Act"), other relevant legislation and the Information Privacy Principles ("IPP") in relation to the collection, storage, use and disclosure of records containing individuals' personal Information.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Holding and sharing of information

We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.

Shanta Physio will only share personal information if we are using it for the reason we collected it, if you’ve given your authorisation, or where there is other legal or compliance reasons.

Types of personal information we collect:

Personal information collected by us generally includes:

  • Contact information – name, date of birth, address, email address, telephone numbers, next of kin information, membership details.  

  • Unique identifiers – an identifier assigned to an individual by another agency such as claim numbers, NHI numbers, employee numbers etc.  

  • Employment information – employment history, work performance.  

  • Financial information (bank account details). 

  • ‘Sensitive information’ (health and medical history). 

  • Information to assist with management of client and business relationships.

How we collect information

Personal information may be collected through the following means:

  • Face to face and over the phone from you 

  • When you complete a form on our website or online 

  • When you enquire about a service through our website 

  • When you send an email or enquiry to us 

  • We may also collect information about you from another source if: 

  • You have given authority for us to collect your information from another source; or 

  • You have given consent/authority to another source to share the information with us, e.g., as part of your rehabilitation or pre-employment assessment (ACC, third party insurers, other rehabilitation providers); or 

  • The Privacy commissioner has authorised the collection of information in this manner.  

In addition to collecting and storing necessary information to communicate with our clients about their health concerns, Shanta Physio also stores names, addresses, and contact details of contractors, suppliers, employees and other parties we interact with related to business activities. The same privacy statement applies to this information.

Use of personal information

Collecting personal information allows us to confirm the identity of our clients and the people we communicate with for business. This information allows our clients to securely access our online services, book services with ease and communicate with us. If we are unable to confirm your identity, we may be unable to provide the full level of service and may be unable to update you on services you're using or may be interested in using.

We use the information we collect in various ways, including to:

  • improving the website, and/or improving our services

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purpose

  • Find and prevent fraud

  • Provide services including; Health and Fitness: Diet and Nutrition; Injury Rehabilitation and Assessment; Occupational Health and Safety assessments, services, and monitoring 

How we make sure personal information remains safe and secure

Health related information that we collect for the purpose of treating clients is stored securely in specialised software and may include details on specific injuries or treatments. Information is only accessed for the purposes related to the services provided or anonymised reporting.

Your rights and making a complaint

Under the Privacy Act 2020, you have the right to access and ask us to correct or delete any of your personal information provided to us in connection with your use of this website. Contact us if:

  • you would like to see or change your personal information that you provided, or

  • you have any concerns regarding your privacy.

If you have a privacy complaint

If you have any concerns regarding privacy, please email or call us, using our contact information below:

Email: admin@shantaphysio.co.nz

Phone: 09 217 6960

If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Contact details for the Office of the Privacy Commissioner

Last updated: July 2023